FAQs
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Where is my order?
Projects typically take 3-4 weeks for completion. If it's around a holiday season, please note that I am typically running around making sure paintings are completed in time.
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Can I get an update on my order?
Absolutely! Email me at raelyn.armstrong@gmail.com or send me a message on Instagram/Facebook!
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Do you provide photo updates throughout the sketching/painting process?
Typically I do not provide photo updates unless the order is a Logo Design Package or a Wedding/Event Package. If you require updates, please let me know and I will do my absolute best to make that work.
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How do I send reference photos?
Please email them to raelyn.armstrong@gmail.com with your order number/information.
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Can I get one of your designs tattooed?
Sure! ***Please let me know beforehand via Instagram or email and I can get you a signed Release to bring to your tattoo artist.*** I do not approve designs to be tattooed without formal approval.
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Can I reproduce or make copies of your artwork?
You can if it's for personal purposes, like making copies for family members or friends. Please request a signed Release and I will gladly provide that for personal use. I do not allow reproduction of my work for sales of any kind. There are rare occasions with nonprofits or charities that I allow it, but again, please get approval beforehand.
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Do you ever donate artwork?
Each year I have a couple slots available of custom work that I am willing to donate for auctions. Please email me or message me on Instagram if you would like to inquire.
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Where can I find more of your work?
Check Instagram or Facebook! I post there often.
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How do I know if my order has shipped?
I will notify you and give you the tracking number. I ship USPS Priority Flat Rate, so many times by the time you get the tracking number, or the tracking information updates, you will have the painting in your mailbox!
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Do you ever take on larger projects?
I do! I typically paint on 9×12 paper, but I absolutely can paint on a larger medium. Email me with a description of what you're looking for, your timeline, and budget. I will be able to provide estimates, payment options, and completion dates.
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Do you ever meet with a client prior to taking on a project?
If requested, I can meet via Facetime or Zoom for any large projects, including, but not limited to, Wedding/Event Packages and Logo Design Packages.
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What do you paint with?
Each painting I use watered-down liquid acrylic, pen, pencil, and quality watercolor paper.
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Do you ship internationally?
I can ship internationally, but shipping is only free in the United States. Please let me know prior to ordering if you are outside the United States.
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What size is your artwork?
Typically each painting is 9x12 inches. If you need a different size, larger or smaller, please note that there will be an upcharge.
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Can you paint a background?
Yes - please email me what background you would like. Please note that there may be an upcharge depending on the requested detail.
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What frames do you suggest?
Amazon! They have so many quality 9x12 frames that I have used before. I recommend finding a larger frame that has a mat to fit 9×12 artwork. This is one of my go-tos: https://a.co/d/8sEUkeX
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What is your return/refund policy?
As each piece is custom made, I do not accept returns or refunds. Once an order is made, a refund cannot be processed as I have possibly already started your project.
I completely understand that the USPS can cause damage - that's life! If the artwork is physically damaged, please contact me immediately, and I will mail you a completely new painting. Please note that I require proof of damaged product and mailing materials. I require notice of physical damage seven days after the painting is delivered. Please email me at raelyn.armstrong@gmail.com to report physical damage.